Frequently Asked Questions

Live Customer Support

Our hours of operation are Monday through Thursday 9:00am to 5:00pm, Friday 9:00am to 1:00pm Eastern Time.  You can also contact us via email.

Billing Information

• Billing Address (Name, Address, Phone Number, and E-mail)
• Shipping Address (Name, Address, Phone Number and E-Mail)
• Billing Information (Name on Card, Card Number, Card Type, Expiration Date, and CVV)

The shipping address is required in order to ship your order; the email address is used to send your receipt and tracking information; the billing address is needed to verify the identity of the cardholder; and the phone number is necessary so that we can call you if there's a problem with your order.

Forms of Payment

For online orders via our shopping cart we accept Visa, Mastercard, American Express and Discover. 

Shipping

We offer free ground shipping in the continental USA, you can choose expedited shipping at checkout for an additional fee.

Processing your Order

Orders placed by 2:00pm Eastern Standard Time are eligible for same-day shipment. 

Return Policy

You may return most new, unopened items within 30 days of delivery for a full refund,  We'll also pay for the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). 

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly.  This time includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). 

If you need to return an item, simply log in to your account, view the order using the 'Complete Orders' link under the My Account menu and click the Return Item(s) button.  We'll notify you via e-mail of your refund once we've received and processed the returned item.

Contact Us

info@batteriesnaccessories.com